IP Connections Are a Must
If you are currently processing with a Verifone VX520 that is plugged into a phone line (dial up connection), you will need to change it over to processing over IP (ethernet).
Your terminal will start updating automatically and if it cannot due to connectivity issues with the phone line, you may experience errors with accepting chip cards (EMV). In order to prevent this, setting up an IP or Ethernet connection is a must.
If you aren’t sure how to tell if you’re processing over dial or IP, flip your terminal over and remove the cover. There should be a cord coming out of either the phone or ETH Port (please see picture for placement).
If you have a router nearby and want to make the switch, give us a call and we will walk you through switching the lines and the communication on the terminal itself.
Please do not try to do this by yourself, we are just a phone call away.